In response to the devastation caused by Tropical Cyclone Alfred, National Australia Bank (NAB) has announced a comprehensive disaster relief payment program to support affected customers and colleagues. The initiative includes financial assistance, temporary branch closures, and wellbeing support to help communities recover from the cyclone’s impact.
Key Support Measures
NAB has introduced a range of disaster relief payments and financial assistance options for customers impacted by Cyclone Alfred. These include:
- Credit card and personal loan relief
- Waived establishment fees for restructuring business facilities
- Concessional loans for repairs, restocking, and reopening businesses
- Reduced or deferred home and personal loan repayments
- Wellbeing support for customers and colleagues
How to Access Disaster Relief Payments
Affected customers are encouraged to contact NAB to discuss their needs and access the available support:
- Personal Customers: Call 1800 701 599
- Business Customers: Call 1300 961 577
- Agri Customers: Contact their NAB banker directly
- Insurance Claims: Call Allianz on 1300 555 013 for damaged homes, contents, or vehicles
Additional assistance is available through:
- NAB App and Internet Banking messaging
- nab.com.au/disaster
Temporary Branch Closures
To ensure the safety of customers and staff, NAB has temporarily closed select branches in areas heavily impacted by Cyclone Alfred. The bank has assured customers that branches will reopen as soon as it is safe to do so.
Statement from NAB Executive
NAB’s Local Personal Banking Executive, Tony Story, emphasized the bank’s commitment to supporting affected communities:
“The number one priority here is the safety of our customers and colleagues. We want them to know we’re here to help. Our teams are on standby to provide immediate financial relief and wellbeing support during these challenging times.”
Beware of Scams
NAB has warned customers to remain vigilant against potential scams during this period. Criminals often exploit natural disasters to impersonate banks, insurance providers, or government agencies. NAB reminds customers that it will never send unsolicited links or request personal information like passwords or PINs.
Additional Support Efforts
In addition to financial relief, NAB has pledged:
- $1,000 Disaster Relief Grants to affected customers
- A donation to the Salvation Army to support broader relief efforts
Quick Links for Assistance
| Support Type | Contact Details |
|---|---|
| Personal Customers | 1800 701 599 |
| Business Customers | 1300 961 577 |
| Agri Customers | Contact your NAB banker |
| Insurance Claims | Allianz: 1300 555 013 |
| Online Assistance | nab.com.au/disaster |
Conclusion
NAB’s disaster relief payment program for Cyclone Alfred underscores the bank’s commitment to supporting communities in times of crisis. By offering financial relief, wellbeing support, and scam prevention advice, NAB aims to help customers and colleagues navigate the challenges posed by the cyclone and begin the recovery process.
